Providing quality healthcare for the elderly
Frequently Asked Questions
Do you provide 24-hour care?
Yes, we provide 24-hour residential and dementia care. There are qualified care staff on duty 24 hours, 365 days a year.
Do residents have a choice of meals?
Menus are varied with a number of alternatives available should residents not wish to choose items from the menu of the day. All special diets can be catered for as well as any special preferences.
In addition to main meals, drinks and snacks are freely available throughout the day and night. Tea and coffee is available at all times.
Are there activities in the home?
There are varied organised activities and visiting entertainers perform shows and concerts. Outings and shopping trips are available to those residents wishing to partake. Additionally residents are encouraged to continue with their own hobbies.
Are mobility aids provided?
The GP will refer residents to the relevant departments for equipment e.g. physiotherapy, occupational therapy. We do have wheelchairs to transfer residents and we have hoists, moving belts and bath hoists.
What are the visiting times?
Open visiting - though we do ask if friends and relatives can avoid meal times.
How often do GPs visit the care homes?
GP visits on a weekly basis. Surgery once a week as well as being available when required for our residents.
Can residents bring their own furniture?
Yes, residents wanting to bring their own furnishings, pictures, beds etc, may do so.
Is there a laundry service?
Towels are provided by our homes as part of standard service. Residents clothing is laundered on-site, no additional charge is made unless residents require dry cleaning. Sew-in labels are recommended.
Are pets alowed in the homes?
Generally pets are not allowed to be kept in the care homes although, consideration will be given to the suitability of some small pets. i.e. small birds. Pets are welcome with visiting family and friends.
Calls may be recorded for training and quality purposes.